Customer Service Specialist | Temp to Perm Opportunity

Chermside, QLD

$35.30/hr + Super

Monday–Friday | Temp to Perm Opportunity

Looking for your next Customer Service opportunity?

EIR Labour Hire is looking for an experienced Customer Service Specialist to join a well-established Australian business based in Chermside.

This is a great opportunity for someone who enjoys speaking with customers, solving problems and keeping things organised. You'll join a supportive customer service team handling enquiries from customers across Australia, with the potential to move into a permanent position for the right person.

What's in it for You?

✅ $35.30/hr + Super

✅ Monday to Friday work

✅ Temp role with potential to go permanent

✅ Stable, established company

✅ Supportive team environment

✅ Convenient Chermside location

✅ Opportunity to build your customer service and administration experience

About the Role

You'll be part of a busy Customer Service team and will be one of the main points of contact for customers.

Your day will involve a mix of phone-based customer service, order processing, administration and problem solving.

Your duties will include:

• Answering high-volume inbound customer calls
• Responding to customer email and web enquiries
• Processing and managing customer orders
• Entering orders accurately into the company system
• Updating customer accounts and information
• Assisting with pricing and account enquiries
• Investigating customer complaints and resolving issues
• Processing invoices and credits
• Managing customer expectations and following up enquiries
• Maintaining accurate records of customer interactions
• General customer service and administration duties

What We're Looking For

We're looking for someone who is friendly, organised and confident dealing with customers.

Ideally, you'll have:

• Previous customer service experience
• Experience in a contact centre, administration or order processing role
• Confident and professional phone manner
• Strong computer skills
• Good written and verbal communication
• Excellent attention to detail
• Strong time management and organisational skills
• Ability to handle customer complaints professionally
• Confidence working in a busy environment
• Ability to work independently and as part of a team
• A positive attitude and willingness to learn

Experience working with customer accounts, project orders or within the irrigation industry would be beneficial but isn't essential.

The EIR Promise to You

1. You'll Be Paid Right and On Time - Put your timesheet in properly and we'll make sure you're paid properly. Each week. No chasing. No excuses.

2. We'll Keep You Working - We'll match you to real jobs that suit your skills and experience and keep you moving when work's available.

3. We Send You to Safe, Fair Sites - We back our workers. If a site isn't safe or fair, we deal with it. You won't be left alone out there.

4. You Can Reach Us - Before work. During work. After work. If there's a problem, we sort it.

5. Good Workers Get More Work - If you show up, work hard, and do it right - we notice. More shifts. Better sites. Opportunities to move up.

Ready to apply? Click or tap the orange Apply Now button and be on your way to a great start with EIR.

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