Getting Started with the EIR App
How to log in, set up your profile and navigate the app.
Worker Hub
Your EIR Worker Hub
Everything you need: app downloads, job briefs, your rights, our promises and conditions of employment.
The EIR App
Download the EIR App
The EIR App puts everything in your hands. Manage your shifts, submit timesheets, upload documents and stay connected with your consultant.
- View and accept shift offers
- Submit timesheets
- Update your availability
- View payslips
- Upload and manage your documents
- Contact your EIR consultant
EIR App
Your shifts, timesheets and documents - all in one place.
My Shifts
Timesheets
Documents
Availability
Video Guides
How to Use the EIR App
Step-by-step guides to help you get the most out of the EIR App.
Submitting Your Timesheet
Step-by-step guide to submitting timesheets correctly and on time.
Managing Your Availability
How to update your availability so we can match you with shifts.
Uploading Your Documents
Keep your tickets, licences and certifications up to date in the app.
Know Your Rights
Know Your Job. Know Your Rights.
Helpful links to understand your role, what is required and what you are entitled to.
Job Briefs
Click below and scroll to find your job role. Each brief tells you:
- What your role involves - the job description
- What PPE is required - what you need to wear
- What award you are covered by
- Your working environment
National Awards
Find your award and view official details on your pay, overtime and hours.
- Building and Construction General Award
- Cleaning Services Award
- Industrial Spray Painting and Sand Blasting Award
- Joinery and Building Trades Award
- Manufacturing and Associated Industries Award
- Plumbing and Fire Sprinklers Award
- Poultry Processing Award
- Road Transport and Distribution Award
- Storage Services and Wholesale Award
- Textile, Clothing, Footwear and Associated Industries Award
- Wine Industry Award
- Food, Beverage and Tobacco Manufacturing Award 2020
- Clerks-Private Sector Award 2020
FairWork & Employment
Your rights as an employee are protected by law.
National Employment Standards
The 11 minimum employment entitlements set by FairWork Australia.
View NESCasual Employee Information Statement
Specific entitlements and information for casual employees.
Read the StatementFair pay, fair work and a fair bit of fun.
If you do your part, here's what we'll do.
EIR - 5 Worker Promises
1.
You'll Be Paid Right and On Time
Put your timesheet in properly and we'll make sure you're paid properly. Each week.
No chasing. No excuses.
2.
We'll Keep You Working
We'll match you to real jobs that suit your skills and experience and keep you moving when work is available.
3.
We Send You to Safe, Fair Sites
We back our workers. If a site isn't safe or fair, we deal with it.
You won't be left alone out there.
4.
You Can Reach Us
Before work. During work. After work.
If there's a problem, we sort it.
5.
Good Workers Get More Work
If you show up, work hard, and do it right, we notice.
More shifts. Better sites. Opportunities to move up.
If you want fair pay, fair work and a fair bit of fun, here's what we need from you.
There are only 5 things.
EIR - Conditions of Employment
1.
Stay Connected and Communicate Fast
Answer your phone. Reply on time to messages. Let us know what's going on.
If we can't reach you, we can't book you.
2.
Be Reliable - If You Accept, You Go
If you say yes to a shift, you turn up.
No last-minute dropouts. No no-shows.
Your word matters.
3.
Submit Timesheets Daily
Put your hours in at the end of every shift.
No timesheet or late timesheet means no pay processed.
Keep it clean and keep it simple.
4.
Work Safe, Stay Respectful
Follow site rules. Look out for your mates.
Treat the site team and the EIR crew with respect.
No drama. No attitude. No shortcuts.
5.
Do the Job Right
Do the work you're sent to do.
Stay busy. Look for work. Ask for work.
Finish the job properly and safely. That is what keeps you getting called back.
Do these 5 things and you'll stay busy with EIR.
Don't do them, and you won't.
Simple.
EIR Policies
Our Policies
EIR Labour Hire uses policies to guide our operations. Read each policy online at the link below.
Worker FAQs
Common Questions
I can't log in to the EIR App - what do I do?
Call 1800 LABOUR and our team will reset access quickly.
When do I get paid?
Workers in NSW and QLD are paid on Wednesdays. Workers in SA are paid on Thursdays, once approved timesheets are in.
How do I update my tickets or licences?
Upload updated documents in the app and notify your consultant.
What do I do if I can't make a shift?
Notify your EIR contact as early as possible so we can support the client site.
Frequently asked questions about EIR Labour Hire worker resources
How do I download the EIR Labour Hire app?
The EIR app is available on iOS (App Store) and Android (Google Play) — download links are on the Worker Hub. Use it to see job briefs, confirm shifts, submit timesheets, check your award rate and read conditions of employment.
Where can I read my job brief before a shift?
Every shift has a job brief in the EIR app showing the site address, start time, supervisor contact, PPE required, tasks, site-specific safety notes and expected finish. Read it before you leave for site. Call 1800 LABOUR if anything's unclear.
How do I check my award classification and pay rate?
Your classification and pay rate are visible in the EIR app under 'My Placements'. National award references (Building & Construction General On-site, Manufacturing, Storage Services etc.) and Fair Work statements are in the Worker Hub. Rates are paid at or above Modern Award minimums.
What are EIR's conditions of employment?
EIR's five promises and conditions of employment are on the Worker Hub — covering punctual pay, correct award application, safety, training and fair replacement if a site isn't working out. Call 1800 LABOUR if you have a condition query or email admin@eirgroup.com.au.
How do I contact EIR if my shift changes?
Phone is fastest: 1800 LABOUR, answered from 5:45am. Or message through the app. For non-urgent questions, email admin@eirgroup.com.au. Real EIR people respond — not a voicemail or chatbot.
Call 1800 LABOUR or visit www.eirlabourhire.com.au. Australian family-owned since 2003 — Labour Hire That Works For You.